Welcome to our hotel booking platform. These Terms and Conditions govern your access to and use of our website, booking services, and related features. By accessing the platform, creating an account, or making a reservation, you agree to comply with these Terms and Conditions.
Our platform allows users to search for accommodations, view room details and amenities, check availability, compare options, and make reservations.
You agree to use the platform only for lawful purposes and to provide accurate and complete information when creating an account or making a booking.
Some services may require you to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities performed through your account.
You must provide accurate and current contact information so that booking confirmations, payment notifications, and important updates can be communicated to you.
All reservations are subject to room availability and confirmation. A booking is considered confirmed only after successful completion of the booking process and receipt of a confirmation notification.
Users are responsible for reviewing the following information before confirming a booking:
Room prices displayed on the platform may vary based on availability, travel dates, room type, occupancy, seasonal demand, offers, and other factors.
Applicable taxes, service charges, and additional fees will be displayed during the booking process whenever applicable.
Bookings may support online payment, partial payment, or payment at the property, depending on the selected accommodation and booking conditions.
Users are responsible for providing valid payment information. Online payments may be processed through secure third-party payment gateway providers.
Cancellation and refund conditions may vary depending on the hotel, room type, selected rate plan, and booking dates.
Before confirming a reservation, users should carefully review the applicable cancellation policy.
If a booking is eligible for a refund, the refund will be processed according to the applicable policy and payment provider processing timelines.
Guests must follow the check-in and check-out times specified in their booking confirmation.
The accommodation provider may request valid government-issued identification during check-in. Failure to provide required identification may result in refusal of accommodation according to the property's policies and applicable laws.
Guests are expected to:
Guests may be responsible for costs resulting from property damage or violations of hotel policies.
Requests to modify booking dates, room types, guest details, or other reservation information are subject to availability and the property's modification policy.
Additional charges may apply when a reservation is modified.
We aim to provide accurate information about hotels, rooms, facilities, images, prices, and availability. However, certain information may be provided by accommodation partners and may change from time to time.
Actual room appearance, facilities, and services may vary due to renovations, maintenance, availability, or operational requirements.
The platform may integrate third-party services, including payment gateways, maps, communication services, analytics providers, and other technology services.
The use of these services may also be subject to the respective provider's terms and policies.
Users must not:
We make reasonable efforts to provide a reliable booking experience. However, we are not responsible for interruptions or delays caused by circumstances beyond reasonable control, including network failures, third-party service interruptions, natural disasters, government restrictions, or other unforeseen events.
Any liability will be subject to applicable laws and the specific circumstances of the booking.
Website content, design elements, logos, graphics, software, and other materials are protected by applicable intellectual property laws.
Users may not copy, modify, distribute, reproduce, or commercially use protected content without prior authorization.
The collection and use of personal information are governed by our Privacy Policy. By using the platform, you acknowledge that your information may be processed as described in the Privacy Policy.
We may update these Terms and Conditions periodically to reflect changes in services, technology, business practices, or legal requirements.
Updated terms will be published on the website. Continued use of the platform after updates constitutes acceptance of the revised terms.
These Terms and Conditions will be governed by the laws applicable to the business entity operating the platform and the jurisdiction specified by that entity, subject to applicable consumer protection laws.
If you have any questions regarding these Terms and Conditions, bookings, cancellations, refunds, or other services, please contact us using the contact information provided on the website.